Refunds & exchanges

We are happy to offer a full refund or exchange, within 14 days of receipt (21 days for orders outside Europe), for any items with which you are not entirely satisfied.
 Return the item unused and in its original packaging together with your completed Returns & Exchanges flyer which you received with your purchase. We do not refund postage costs and we will charge you a handling fee of 150.- DKK (approx 20 €) if the order was shipped to you free of charge.

Items bought at our physical shop in Copenhagen, can be exchanged within 8 days, however, we don’t do refunds!

Important information for International customers 

Please mark returned packages ‘Returned Items’. GOODS will incur import charges and taxes if this is not written on the package.
 We strongly recommend that you send returns by recorded delivery and obtain proof of postage as we cannot be held responsible for items lost or damaged in transit. Items are returned to GOODS at your own cost. Postage costs will only be refunded if goods are faulty. (Your statutory rights will not be affected). We do not exchange sales items.

Data protections and privacy  

GOODS will never pass your email or contact details on to a third party.