Returns & Refund Policy
Please note that our return and exchange policy differs depending on whether your purchase was made online or in store, and whether your order was shipped within or outside the European Union.
Online Returns & Exchanges – Denmark & EU
Online orders may be returned within 14 days of receiving the order, provided the items are unworn, with all original labels attached, and in their original packaging.
All returns and exchanges for orders delivered within Denmark and the EU must be registered through our online return portal.
How to Return or Exchange Your Order
To request a return or exchange, please use the link below:
Simply follow the instructions in the portal to register your return or exchange and complete the process.
Please note that all returns and exchanges from Denmark and other EU countries must be initiated through the return portal. Returns cannot be registered by email.
Important Return Guidelines
- Items must be well packaged to prevent damage during transport.
- Do not apply stickers or shipping labels directly to footwear boxes. Footwear boxes must be placed inside protective outer packaging.
- All original product labels must remain attached. If labels have been removed, the item will not be eligible for a refund.
- Please follow the shipping instructions provided through our return portal.
- GOODS cannot be held responsible for returns that are lost or damaged in transit.
- Returns are normally processed within 2–3 business days of receipt.
- Return shipping costs are non-refundable.
For any questions regarding your return or exchange, please contact us at kontakt@goodscph.com.
Online Returns – From Outside the EU
Online orders may be returned within 14 days of receiving the order, provided the items are unworn, with all original labels attached, and in their original packaging.
Unfortunately, we cannot accept returns sent via ordinary postal services.
How to Return from Outside the EU
Due to customs regulations, returns from outside the EU require the correct documentation. Incorrect paperwork may result in significant delays.
- Contact us at kontakt@goodscph.com with “RETURN + your order number” in the subject line. You must contact us within 4 days of receiving your order, and the return must be shipped back to us within the following 4 days. Unfortunately, we cannot make exceptions.
- We will provide a DHL return label at the best available rate. The cost may range between €40–100, depending on your location, and will be deducted from your refund.
Customers in the United States
If you wish to make a return, please contact us in advance at kontakt@goodscph.com. Include your order number and let us know which item(s) you wish to return.
We will generate a DHL return label and send it to you. The shipping cost will be deducted from your refund.
Important Information
- Do not return items using postal services such as Royal Mail, USPS or similar services, as we cannot be held responsible for lost or delayed packages.
- Sale items are non-refundable for customers outside the EU.
In-Store Purchases
Items purchased in our physical store are not eligible for a refund. This policy is non-negotiable.
Full-price items purchased in store may be exchanged within 10 days of purchase, provided that:
- The item is unworn and in its original condition.
- All original labels remain attached.
- You can provide either the original receipt or the product has an exchange sticker showing the relevant order number and the final date for exchange.
Eligible items may be exchanged for:
- Another product, or
- Store credit.
Cash refunds or refunds to the original payment method are not available for purchases made in store.
For sale items purchased in store, the exchange period is 4 days from the date of purchase. The same conditions regarding condition, labels and proof of purchase apply.
Data Protection & Privacy
GOODS will never pass your email address or contact details on to a third party for marketing purposes.