Refunds & exchanges

Online returns
Online orders placed between 01. December 2022 and 23. December 2022 can be exchanged until the 6th of January 2021. If your return arrives later than the 7th, you may be asked to document that your package was sent back to us within the allocated time frame.

Final online shipping dates

Unfortunately, we cannot guarantee that you will receive your order before December 24 - however, we have designed a guideline for you to increase the chance of receiving your order before Christmas. Depending on your location, please be sure to place your order before the dates and times (CET) mentioned below:
 
– Denmark: Dec. 20st - by 12:00 CET
– Denmark (By Expressen): Dec. 23th - by 11:00 CET. Valid in the following zip codes: 1000 - 1473, 1500-1799, 2000-2500, 2900.
– United Kingdom (DHL — Express): Dec. 21st - by 12:00 CET
– Europe (DHL — Express): Dec. 21st - by 12:00 CET
– USA (DHL — Express): Dec. 19th - by 12:00 CET
– Rest of the World: Dec. 15th - by 12:00 CET

Opening hours

Østerbrogade 44
Mon-Friday: 11:00 – 18:00
Saturday: 11:00 – 15:00
Sunday: Closed
 
Extended opening hours on the following dates:
Dec. 10th (Saturday): 11:00 – 16:00
Dec. 17th (Saturday): 11:00 – 16:00
Dec. 24th – 26th (Saturday – monday): closed
Dec. 31st (Thursday): closed