Online orders placed between 01. December 2020 and 23. December 2020 can be exchanged until the 6th of January 2021. If your return arrives later than the 6th, you may be asked to document that your package was sent back to us within the allocated time frame.
Refunds & exchanges
We would like to inform you that we have extended the time frame in which you can exchange your Christmas gifts (purchased in our physical store) to the 1st of February 2021.
Returns on products purchased online remains the same - despite the national lockdown in place here in Denmark, we’re still operating and receiving parcels as per usual.
Final online shipping dates
Unfortunately, we cannot guarantee that you will receive your order before December 24 - however, we have designed a guideline for you to increase the chance of receiving your order before Christmas. Depending on your location, please be sure to place your order before the dates and times (CET) mentioned below:
– Denmark: Dec. 20st - by 12:00 CET
– Denmark (By Expressen): Dec. 23th - by 11:00 CET. Valid in the following zip codes: 1000 - 1473, 1500-1799, 2000-2500, 2900.
– United Kingdom (FEDEX — Express): Dec. 21st - by 12:00 CET
– Europe (FEDEX — Express): Dec. 21st - by 12:00 CET
– USA (FEDEX — Express): Dec. 18th - by 12:00 CET
– Rest of the World: Dec. 15th - by 12:00 CET
Mon-Thursday: 11:00 – 18:00
Friday: 11:00 – 18:00
Saturday: 11:00 – 15:00
Extended opening hours on the following dates:
Dec. 12th (Saturday): 11:00 – 16:00
Dec. 19th (Saturday): 11:00 – 16:00
Dec. 20th (Sunday): 11.00 – 16:00
Dec. 23rd (Wednesday): 11.00 – 16:00
Dec. 24th – 27th (Thursday – Sunday): closed
Dec. 31st (Thursday): closed